UPDATE: Changes with Missed Call Alerts

During testing the vendor discovered potential problems with the update.  We have elected to postpone the update until the vendor can resolve these issues.  Once the issues are resolved we will notify the campus of the new scheduled time for the update.

Thank you,

TCC Help Desk

(850)201-8540

 

Hours of Operation:

Mon. – Thurs. 8:00am – 7:00pm

Fri. 9:00am – 5:00pm

 

***Information Technology will never request your password, birth date or related personal information via email. If you receive an email requesting this information, please report it to the Help Desk.***

From: HELPDESK
Sent: Wednesday, June 13, 2018 11:23 AM
Subject: Changes with Missed Call Alerts

 

During this Thursday’s scheduled IT maintenance window, we will be updating our ESNA voicemail and transcription servers. This upgrade will change the way you receive notifications for missed calls.  Currently, missed call alerts are automatically sent to a sub-folder named "Incoming" within the "Calls" folder.  As part of this update, ESNA will now send these notifications to your "Inbox." 

We are aware some of you may prefer these alerts to go to a different folder.  If you would like more information about creating email rules; please visit the link below.

Thank you,

TCC Help Desk

(850)201-8540

 

Hours of Operation:

Mon. – Thurs. 8:00am – 7:00pm

Fri. 9:00am – 5:00pm

 

***Information Technology will never request your password, birth date or related personal information via email. If you receive an email requesting this information, please report it to the Help Desk.***

***Due to Florida’s very broad public records law, most written communications to or from Tallahassee Community College employees regarding College business are public records, available to the public and media upon request. Therefore, this email communication and your response may be subject to public disclosure.***

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